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What business problem does POLICYPOINT solve?

Most organisations have policies, procedures and other information that they expect their employees, contractors and associated parties to know and abide by, however few organisations can tell exactly who knows and understands them. Or more importantly, who doesn’t.

Individuals not knowing what they should be doing or should not be doing can have enormous impacts on organisations; from employees not knowing how to operate correctly, efficiently and safely, to inadvertent regulatory and legislative breaches, to organisation embarrassment and reputational damage.

Compliance education is a core issue – organisations are exposed to significant risks and costs if policies and procedures are not followed. The most basic aspect of compliance is ensuring employees and associated individuals understand policies, procedures and key information. However:

  • the “critical” information is likely to be different for different groups of people
  • knowledge fades and policies & procedures change over time – which means compliance education must be done not only at induction but also on an ongoing basis
  • attempts at solving this problem are administratively complex – meaning there is too much room for people or policies to “fall through the cracks”
  • the sheer complexity of the task – automating induction and follow-up education programs, monitoring individual compliance education and reporting non-compliance to an escalating hierarchy of managers – means that many employees, contractors, volunteers and external individuals simply do not know what they have to know.

What is POLICYPOINT?

POLICYPOINT is a hosted compliance education service that tailors, for an individual, a personal information library and ensures that they understand all policies, procedures, education and information relevant to them on an ongoing basis. POLICYPOINT goes well beyond standard reporting with an automated, scalable, configurable service that manages all your mandatory information requirements providing continuous auditable proof to all levels of management that staff members know their obligations, or more importantly, who does not.